Business Owners,

Looking for Online Review Response Templates?

Use our predefined templates to respond to your positive and negative reviews on different directory platforms.

Review Response Templates For Responding To Negative Reviews

Negative reviews can be a big pain for businesses.

Not responding to negative reviews is seen in a bad light and the only way to offset the damage is to respond to the reviews and bring to light your perspective while appeasing the reviewer in the best possible way.

You may not have time to craft the best responses, so we’ve done it for you.

Below, you’ll find several common responses to negative reviews. Remember to use them wisely, and don’t simply copy and paste.

Modify them according to your current situation and add appropriate names, salutations.

Dear [name],

We want to sincerely apologize for your negative experience [in or with] our [store/office/product]. However, we’d like to learn more about your experience and what exactly happened. We want to make things right. Please us a call at [phone number]. You can also email us at [email id] and we will get back to you promptly. We look forward to hearing from you and earning you back as our customer.

Sincerely,
[name]
[position]

Dear [Name],

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. You can reach out to us on [phone number] or you can email us on [email id]. [Name], our [position] will be taking care of you personally, his/her extension number is [extn]. He/She should be reaching out to you shortly. We hope to find a solution that makes you smile.

Sincerely,
[name]
[position]

Hi [Name],

I’m [Name], I’m the manager/owner at here. We try to maintain the highest standards of service, but clearly, that’s not what happened here. I am terribly sorry to hear about your experience yesterday. Unfortunately, I was not in at the time. Please give me a call at [phone number] at your convenience-I’d like to find out what I can do to win back your business.

Sincerely,
[name]
[position]

Review Response Templates For Responding To Positive Reviews

Positive reviews always bring a smile to our face and while it may not be as important to respond to them, responding to them can actually reap great dividends.

While responding to positive reviews, you can promote other products/services to the customer, you can also ask them to suggest your products to others. It’s all about asking nicely!

Below you’ll find several common review responses to positive reviews, using these right you can appease your happy customers ever further and build your brand online.

Hi [name of reviewer],

Thank you for taking the time to leave us such a beautiful review. It’s only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.

Hi [name of reviewer],

Thanks for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

Hi [name of reviewer],

We are incredibly grateful that you took the time out to leave us this note. Our customer satisfaction is a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

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